We may collect and store personal or other information that you supply to us while using the Site, Platform, or Service. The Site collects personally identifying information from our users during online registration and online purchasing. Generally, this information includes, but is not limited to, name and e-mail address for registration or opt-in purposes and name, postal address, and credit card information when registering for our events, classes, workshops or purchasing our products. In addition to the information above, the Site may collect metadata associated with users. All of this information is provided to us by you.
We also collect and store information that is generated automatically as you navigate online through the Site. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site. If you have accessed our site via a social media platform, such as Facebook, we may collect information related to your social media account, such as your handle or identifier on that platform. We also may use a standard feature found in browser software called a “cookie” to enhance your experience with the Site, and web beacons, to access cookies, count users who visit the Site, or open HTML-formatted email messages.
We use the information we collect from you while you are using the Site in a variety of ways, including using the information to customize features; advertising that appears on the Site; and, making other offers available to you via email, direct mail or otherwise. We also may provide your information to third parties, such as service providers, contractors and third-party publishers and advertisers. Unless you inform us in accordance with the process described below, we reserve the right to use, and to disclose to third parties, all of the information collected from and about you while you are using the Site in any way and for any purpose, such as to enable us or a third party to provide you with information about products and services.
PERSONAL INFORMATION INAURA COLLECTS AND HOW IT MAY BE USED
Some of the information we may collect about you and store in connection with the provision and fulfillment of our services to you may include: name, email, mailing or residential addresses, billing addresses, PayPal or payment services account information, credit card information, age, gender, GuideMe responses, responses to surveys and questionnaires, sign-in sources, dates, IP addresses, time stamps, location data, device types, operating system information, browser data, email open clicks, user ID, page view data, user behavior data, login history, order details, location, social media IDs, photos, language data, country data, timezone data, birthdays, NPS scores, your ratings, telephone numbers, telephone call recordings (where applicable), testimonials, and social media comments. We may also collect any communications between you and Company and any other information you provide to Company.
The above personal information may be used for the following purposes:
Some of the personal information identified in the list above may be gathered through your use of the proprietary GuideMe Assessment. We gather data via this assessment in order for our users to empower them to find the support they need, we also use this data as a recommendation tool.
When you interact with our Service through various social media, such as when you login through Facebook or when you follow Company or share Company content on Facebook, Twitter, Pinterest, Instagram or other sites, we may receive information from those social networks including your profile information, picture, user ID associated with your social media account, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.
We, and our third party partners, automatically collect certain types of usage information when you visit our Sites, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, file information and similar technology (collectively, “tracking technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service Guide, platform type, device type, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account, and other such information. We also collect information about the way you use our Sites, for example, the site from which you came and the site to which you are going when you leave our website, the pages you visit, the links you click, how frequently you access the Sites, whether you open emails or click the links contained in emails, whether you access the Sites from multiple devices, and other actions you take on the Sites. When you access our Sites from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Sites and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time. We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our Service.
USER CONTROL OVER INFORMATION
You may update your profile information, such as your user name and profile photo, and may change some of your data sharing preferences by emailing us at [email protected]
You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).
If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact us directly at [email protected] We may not be able to modify or delete your information in all circumstances.
HOW WE STORE INFORMATION
We care about the security of your information and use commercially reasonable safeguards to preserve the integrity and security of all information collected through our website. However, no security system is impenetrable and we cannot and do not guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Our Service is not directed to and is not being made available for use by anyone under the age of 13 (“Children”). We do NOT knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Company does not knowingly collect or solicit any information from anyone under the age of 13 on this Site. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at [email protected]. Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we also do NOT knowingly distribute such information to third parties. We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the Site. Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we do NOT condition the participation of a child under thirteen in the Site’s online activities on providing personally identifiable information.
LINKS TO OTHER WEBSITES AND SERVICES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
GENERAL DATA PRIVACY REGULATION (GDPR)
The GDPR is intended to protect the data of European Union (EU) citizens. If you are a resident of the European Economic Area (EEA), or are accessing this Site from within the EEA, you have certain rights with respect to your data. We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to firstname.lastname@example.org
PORTABLE ELECTRONIC DEVICES
The Inaura platform is available on a variety of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier’s normal rates and fees, such as text messaging fees, may still apply.
HOW TO CONTACT US
Inaura Practice Policy (for Seekers)
Inaura provides mental health service consultation, psychotherapy, and other energy healing services. Our role is to help identify the appropriate type of care for you, recommend a Guide we think may be a good fit for you, and provide ongoing care. If we determine that Inaura is not the most appropriate option for you at this time based on your needs and our services, we will let you know and do our best to recommend an alternative.
If you’d like a copy of these policies, please reach out to [email protected]
We are committed to providing the highest quality support for every User.
1:1 Guidance – Our Matching Process
For Seekers seeking 1:1 support, we encourage you to use our proprietary GuideMe assessment so we can get to know you, where you’d like support, and understand your preferences. After completing your GuideMe you will receive research-informed recommendations of Guides, Modalities, and Events to meet you where you’re at and take you where you want to go. You will get a few options to explore so you can see what’s out there AND likely to work for you so you can make an informed decision. If you have any questions, please reach out. We want to help you find the best support for you.
We’ve created the proprietary GuideMe Assessment to understand every Seeker’s unique needs, goals, and preferences, so we can tailor support and recommend high quality matches between you and our Guides and offerings.
The Right Fit
If you are dissatisfied in any way with your experience, please let us know by emailing [email protected] Whether you felt under-served by the GuideMe, the process of getting connected with a Guide, Purchasing and Offering, or your interactions with our team, we will always work with you to understand what went wrong and course correct together.
Seeker Attendance Policy
We can’t support you if you don’t show up.
At Inaura, we believe everyone should have access to Guides, Offerings, and Modalities to support their healing journey. In addition to finding a great fit, decades of research show that continuity and consistency of attendance is one of the best predictors of whether therapy or any other healing modality will be effective for you. Attending your appointments regularly and on time allows you to make the most out of your time with your Guide and ensures that you are both set-up to do the best work possible together. While many people attempt to cope with stressors by using substances, intoxication can impair one’s ability to function and get the most out of treatment. As such, please abstain from using substances prior or during session.
Additionally, we do our best to prioritize your scheduling needs and preferences. In order to both make sure you have your desired appointment slot and to offer empty slots to other Seekers, advanced notice of appointment cancellations is needed. Advance notice also allows us to accommodate rescheduling, when appropriate, as we know some changes are unavoidable.
Supporting you , other Seekers, and the empowerment of our Inaura Guides are our highest priorities. Our attendance policies are built with that in mind.
Cancellations & Missed Appointments
For All Appointments:
At minimum, 48-hour written (e-mail) cancellation notice is required via email to your Guide’s individual email. You will be responsible for the entire fee if cancellation occurs fewer than 48 hours before the start of the appointment.
Earlier notice, especially for multiple cancellations (e.g., due to extended vacation) is greatly appreciated, as it allows your Guide to accommodate other Seekers’ needs during that time. With earlier notice, we might be able to reschedule your session. If you give us more than 48-hour notice and we are able to reschedule your session within the same Monday – Friday week, it will not count as a cancellation or towards your missed appointment count. If notice is given less than 48-hours in advance, the appointment will count as a cancellation/missed appointment regardless of whether we are able to reschedule.
We recognize physical illness can’t be predicted. If you are not well enough to meet in-person, we strongly encourage you to arrange a Teletherapy (virtual) session with your clinician via secure video session. As with above, 48-hour notice is greatly appreciated, though rare exceptions will be made on a case-by-case basis for illness.
In order to hold your slot and ensure the continuity needed for high-quality care, we allow a maximum of 4 missed appointments (advanced cancellations and/or no shows) every 6 months (January – June; July – December)
After 4 cancellations, your Guide will work with you to find a solution if a different time slot would work better for you.
Please try to be on time for your appointments to make the most use of your time with your Guide.
If you are running late, please contact your Guide via e-mail and phone with an approximate arrival time.
If you arrive more than 15 minutes late for a session, there may not be sufficient time for a productive session and the appointment may be cancelled and charged at our full rate. Please note that we always bill for full sessions, even if you are late.
Standard meeting length varies for individual sessions. In some cases, your Guide may recommend two back-to-back sessions. These would be billed as two separate sessions.
Teletherapy is the provision of psychotherapy services digitally, typically via secure video conference or in some circumstances, via phone. We focus on in-person connection wherever possible at Inaura. However, teletherapy offers a highly effective option for continuity of care when in-person care is not possible or not preferred. If you and your Guide decide to engage in care via teletherapy, your Guide will review the below information and obtain your verbal consent to proceed at the beginning of your first teletherapy session.
The Inaura Notice of Privacy Practices and its other policies and procedures apply with respect to teletherapy services, just as they do to in-office services.
Teletherapy sessions are confidential under the same state and federal laws that protect the confidentiality of in-office sessions, and no one is permitted to record a teletherapy session without consent from the other party.
There are potential risks to engaging in teletherapy, including:
You may experience interruptions, background noise, or technical difficulties
While we use secure, HIPAA compliant software for all of our video sessions, we cannot guarantee unauthorized access to your session
Your clinician will not be in the same location as you in the event of a crisis
There are also benefits to engaging in teletherapy, including:
You will experience easier access to care and continuity of care
Teletherapy offers the convenience of meeting from your desired location
Your clinician may determine that due to certain circumstances, teletherapy is no longer appropriate for your care. Should that be the case, they will provide referrals as needed.
Making sure teletherapy is effective for you
Sessions will be conducted via video conference whenever possible, using the secure video Guide identified by Inaura.
We will share instructions about how to join your video session.
It is important to be in a quiet, private room to avoid interruption during your session.
It is important to use a strong and secure (rather than public/free) WiFi/ cellular connection to avoid technical interruptions or breaches during your session.
Please refrain from eating, using alcohol or other substances, driving, or using other devices while in session.
Cancellations and billing for teletherapy sessions are handled the same as in-person sessions in accordance with Inaura policies above.
Finally, some insurance health plans do not reimburse teletherapy sessions. It is your responsibility to find out if your plan will cover these appointments.
Payment is due at the time of reservation. We will automatically charge the credit card number you provide to us when you choose to purchase an offering. If your credit card is declined, and your payment does not go through, your appointment will not be scheduled. Please contact us directly to coordinate an alternate payment method or learn more about the payments we accept.
The session content and all relevant materials to the Seeker’s treatment will be held confidential unless the Seeker requests in writing to have all or portions of such content released to a specifically named person/persons. Limitations of such client held privilege of confidentiality exist and are itemized below:
If a Seeker is at imminent risk of harming themself or attempting suicide or otherwise conducts him/her self in a manner in which there is a substantial risk of the client incurring serious bodily harm.If a Seeker expresses an intent to cause grave bodily harm or death to another person.
If the therapist or Guide has a reasonable suspicion that a client or other named victim is the perpetrator, observer of, or actual victim of physical, emotional or sexual abuse of children under the age of 18 years.
Suspicions as stated above in the case of an elderly person (65 or over) or a dependent adult who may be subjected to physical, emotional, financial, or sexual abuse, or isolation (“dependent adults” are persons ages 18 – 64 who have physical or mental limitations that restrict their ability to carry out normal activities or protect their rights).
Suspected neglect of the parties named in items #3 and # 4.
If a court of law issues a legitimate subpoena for information stated on the subpoena.
If a Seeker is in therapy or being treated by us by order of a court of law, or if information is obtained from us for the purpose of rendering an expert’s report to an attorney who represents you.
A note regarding release of records for Couples therapy – If you are currently or formerly a Couples therapy client of Inaura, it is our policy that both partners must provide authorization for the release of records to a third party. In this case, Inaura will provide an authorization form that requires both parties to complete and sign prior to the transmittal of records.
We will use digital forms of communication with you (unless you would prefer an alternate means of communication), including text message, email, and our online client portals. Please know however that we cannot ensure the confidentiality of any form of communication through electronic media, including text messages.
Our care coordination team will seek to return messages in a timely manner, but we cannot guarantee an immediate response. We request that you do not use these methods of communication to request assistance for emergencies. You should instead seek appropriate emergency services. If you or someone you know is experiencing an emergency or crisis and needs immediate help, call 911 or go to the nearest emergency room. Additional crisis resources can be found at https://inaura.com/crisis-resources/
These practice policies were most recently updated on June 29, 2021.